For service people and their operators intent on growing mature problem-solving and decision making through process expertise. Lecture with Demo is that attendees are participating with a workbook provided to them, adding their own personal ideas and actions.
Practice applying coaching principles to develop solutions and options to any problems in a service situation. Stop the “Well, but you didn’t…” type conversations (from either side). Fierce service types identify strategies, offer solutions, and are self-aware. Be Fierce and Functional. Use it even if you’re not in service right now, or don’t have a service person right now.
Solution based coaching functions through What and How to get you to the place you want to be. We will absolutely work on goals for your service and practice, and you’ll leave with personal action steps to get there.